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Kelvin

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Relevant Experience

Closing Coordinator for Resicap through Virtual Staffing Solutions from February 2022 to January 2025. Responsible for managing between 5-10 contracts a day, during peak, from states like AZ, NC, SC, GA. TX. Prepare and thoroughly review closing documents, including settlement statements (HUD-1), deed of trust, and mortgage documents, ensuring they are accurate and complete. Review title reports, title insurance policies, and escrow instructions to verify accuracy and resolve any title or lien issues that may arise during the closing process.

Senior Fraud Advisor for American Express through Concentrix from July 2019 to January 2022. Conduct detailed investigations into flagged transactions, contacting customers to verify their activity and confirm legitimacy. Assess account details to understand the context and risk of each case. Document and manage cases from initial detection to resolution, ensuring all relevant information is recorded accurately. Work with internal teams to block compromised accounts and take necessary preventive measures.

Customer Support Specialist for Paypal through Eperformax from May 2016 to January 2018. Monitor and address billing discrepancies while adhering to regulatory compliance standards. Assist customers with payment workflows, refunds, and chargeback processes, delivering clear and empathetic communication.

Tools: Docusign, Hubspot, Skype, Slack, HoneybadgerAM/PM, Excel

 

    Self Introduction

    Full-Time

    $1,500

    Part-Time

    $1,000

    Full-Time

    $1,750

    Part-Time

    $1,250

    Interview Summary

    Kelvin demonstrated a solid understanding of his previous role as a closing coordinator, showcasing his ability to manage multiple tasks and adapt to changing priorities. He effectively communicated his experiences and strategies for achieving goals, such as becoming the highest earner on his team by pulling future closings into the current month. Kelvin’s proactive approach in handling difficult situations, both with clients and colleagues, highlights his strong customer service orientation and adaptability. However, there were moments where his communication could have been clearer, particularly in the initial stages of the interview.

    Ratings

    • Adaptability
    • Accountability for results
    • Achievement Motivation
    • Customer Service Orientation 
    • Communication Style 

      Strengths

      • Proactive in achieving personal and team goals
      • Strong customer service skills with empathy and quick resolution
      • Effective management of multiple high-priority tasks

        Classified as Experienced Talent in the real estate market. Exhibits high Sc adaptive personality traits. As a leader or member of a project team, he may show a deliberate, dispassionate, and serious approach to solving problems. Probably wouldn’t consider himself a high risk-taker or instant innovator on a new method or potential fad, as he prefers the tried and tested methods that are known to work. Known by others in the organization to have a ‘long fuse’ and is not easily angered while on the job. Respects the organizational operating protocol as it is. Shows extremely high levels of patience in working with others.

        DISC Summary

        Internet Speed Test

        Meets Expectations – 96.50 Mbps download and 99 Mbps upload (SMART) for primary connection; 11.27 Mbps download and 3.50 Mbps upload (GLOBE) for secondary connection

        Typing Test

        Exceeds Expectations -​ 52.20 WPM with 91.77% accuracy

        Desktop Specification

        Meets Expectations  – Intel Core i5-1235U @ 1.50 GHz with 8 GB RAM on Win 11