Clarisse M.


Relevant Experience

  • IT Service Desk for DXC Technology from August 2020 to Present
  • IT Service Desk for Tata Consultancy Services from August 2018 to August 2020

Tools: Active Directory,Microsoft Office 365, Remote Desktop, Mobile Device Management/Company Portal, Azure, Network, Windows and Mac OS, Android and iOS, Citrix, OKTA, Calero/VeraSmart and ServiceNow ticketing tool









    Key Area of Expertise

    Software Support

    Hardware Support

    Ticket Management

    Years of IT Support Experience

    5 years and 7 Months

    Educational Background


    States Supported


    Classified as a Significant Contributor in the field of IT Support. Exhibits high DC adaptive personality traits. She wants to be seen as assertive and at the vanguard of leadership in new, creative ideas and solutions. On a job-related problem, when in high thought-processing mode, she may be somewhat restrained in sharing ideas or expressing feelings. A drive toward aggression and assertiveness is softened a bit by an internal sensitivity. She is motivated to bring a future-oriented awareness to problems and solutions and shows dominance in many new situations, with an ability to quickly analyze the facts. Additionally, she enjoys developing unusual responses or new ideas or solutions to existing problems on the job. However, she may vacillate on some decisions, wanting to make the highest quality decision possible and may keep the information-gate or data-gate open too long.

    DISC Summary

    Internet Speed Test

    Exceeds Expectations – 324.87 Mbps download and 193.43 Mbps upload for primary (PLDT) and 35.51 Mbps download and 3.77 Mbps Upload for secondary (Smart)

    Typing Test

    Exceeds Expectations -​ 52.00 WPM with 95.65% accuracy

    Desktop Specification

    Exceeds Expectations – Intel Core i5 with 12GB RAM on Win10