Esandra

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Relevant Experience

Executive Assistant for United Global from February 2024- November 2024  supporting the CEO with high-priority tasks and daily operations. Managed schedules, emails, coordinated meetings and run reports.

Team Manager at LA Tax Solutions from July 2023 – December 2023 where she supervised, developed and managed the Technical Support Team including planning and delegating tasks that outlines objectives in line with Operation.

Trainer promoted to Team Leader and Operations Manager for various business process outsourcing companies, managing the customer service and sales functions of US-based healthcare and telecommunication companies through Tech Mahindra, Peak Outsoucing and Office PArtners 360 from August 2016 – July 2023.

Responsible for the delivery of learning and development programs for new hires prior to supporting clients. This includes assessing the new hires’ overall speed to proficiency and providing coaching support where necessary. Overseeing daily busines operations ensuring company’s products and services meet  the SLA. Set goals, collaborate with stakeholders and business partners  to meet evolving market conditions and customer demands.

 

    Self Introduction

    Full-Time

    $1,850

    Part-Time

    $1,150

    Full-Time

    $2,100

    Part-Time

    $1,400

    Interview Summary

    Esandra demonstrated a strong ability to adapt to new tools and processes, as evidenced by her successful implementation of various project management tools in her previous role. She showed accountability by taking initiative to improve onboarding processes and protect the company from potential liabilities. Her motivation to achieve is clear from her proactive steps towards understanding the real estate industry. Esandra’s customer service orientation is evident in her approach to resolving communication issues with clients.

    Ratings

    • Adaptability 
    • Accountability for results
    • Achievement Motivation 
    • Customer Service Orientation 
    • Communication Style

      Strengths

      • Proactive in learning and implementing new tools
      • Strong organizational and prioritization skills
      • Effective communication in resolving client issues

        Classified as an Aspiring talent in the real estate market. Exhibits high DC adaptive personality traits. Motivated by having authority equal to responsibility. Decisiveness, quick thinking, and rapid reaction time are met with some hesitation due to a desire
        to investigate all facets of a problem and all potential solutions before making a final decision. The Higher D and C traits, along with the Lower I traits bring this pattern. On the job, enjoys developing unusual responses or new ideas or solutions to existing problems. Motivated to be creative, becomes bored with routine work and seeks new problems to solve.

        Marketing Materials

        DISC Summary

        Internet Speed Test

        Exceeds Expectations – 279.10 Mbps download and 216.75 upload (Converge) for primary connection. 41.59 Mbps download and 24.00 upload (Globe) for secondary connection.

        Typing Test

        Exceeds Expectations -​ 48 WPM with 100% accuracy

        Desktop Specification

        Exceeds Expectations  – Intel Core i5-1155G7 with 8 GB RAM on Win 11