Josielyn

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Relevant Experience

AI Virtual Assistant for Presto from January 2023 to August 2024 where she streamlined drive-thru operations by assisting AI automation in taking and responding to customer orders .

Virtual Receptionist for Boomering from September 2023 to March 2024. Served as the first point of contact for clients, addressing inquiries, scheduling IT appointments, and managing emails, voicemails, social media, and client information updates.

Legal/Intake Assistant for Peak Outsourcing from May 2022 to September 2023 where she supported attorneys at a U.S. law firm specializing in personal injury by managing case updates and adding new information. Oversaw the intake process, obtained signed documents like HIPAA and fee agreements, and contacted insurance companies to open claims.

E-commerce Virtual Assistant for Marolina from January 2021 to January 2022.  Handled customer support for an outdoor apparel company, resolving tickets and chats while assisting with inquiries, billing, and refunds.

 

 

    Self Introduction

    Full-Time

    $1,500

    Part-Time

    $1,000

    Full-Time

    $1,750

    Part-Time

    $1,250

    Interview Summary

    Josielyn Pineda demonstrated a strong ability to manage multiple tasks and adapt to changing priorities during the interview. She effectively communicated her past experiences and showed a proactive approach in improving processes.  Her adaptability and customer service orientation were notable

    Ratings

    • Adaptability 
    • Accountability for results
    • Achievement Motivation 
    • Customer Service Orientation 
    • Communication Style

      Strengths

      • Demonstrated adaptability in handling multiple tasks and changing priorities.
      • Proactive in identifying and implementing process improvements.
      • Strong customer service skills with a focus on empathy and effective communication.

        Classified as an Aspiring talent in the real estate market. Exhibits high Csi adaptive personality traits. Motivated to develop procedures that are successful in maintaining a systematic methodology, even in the midst of complex inter-related tasks.  Prefers order over chaos, and will work to create and preserve order.  Shows a broad-based awareness of the political and economic implications of any decision that is made on behalf of the organization.  Supports the idea that assigning roles and responsibilities grows an effective and efficient organization.  Likes to be aware of the rules, procedures and protocol so that she can follow them.

        DISC Summary

        Internet Speed Test

        Meets Expectations – 288.21 Mbps download and 418.40 upload (Converge) for primary connection and 32 Mbps download and 12.79 upload (Globe) for secondary connection

        Typing Test

        Exceeds Expectations -​ 79.98 WPM with 100% accuracy

        Desktop Specification

        Exceeds Expectations  -AMD Ryzen 5 with 8 GB RAM on Win 10 Pro