Leilani

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Relevant Experience

Executive Administrative Assistant for Big Red Team in Indiana from June 2020 to December 2024. Responsible for managing all aspects of transactions contract to close, ensuring every step is in compliance with the brokerage’s standards. Support 11 agents and process an average of 5 transactions per week. Develop and execute listing marketing strategies in partnership with the director of  operations.

Lead Customer Service Specialist for Netflix between 2018 to 2020 through 24/7 Intouch, a business process outsourced company based in the Philippines.

Lead Conversion Specialist for owners.com between 2015 to 2018 through Altisource, an outsourced company based in the Philippines.

 

Tools: Brivity, Boomtown, KW Command, Market Leader, Salesforce, Dotloop, Docusign, SIRA MLS, Trello, Airtable, Google Workspace, Canva.

Self Introduction

Full-Time

$2,000

Part-Time

$1,300

Full-Time

$2,250

Part-Time

$1,550

Interview Summary

Lei demonstrated a solid understanding of real estate transactions and listing coordination, showcasing her ability to adapt to changing circumstances and manage multiple tasks effectively. She provided clear examples of situations that showcased her ability to achieve organizational goals without compromising professional relationships with customers. Her approach to customer service is personal, proactive, and resolution-focused. Her ability to bring about positive improvements in the process and challenging the status quo are notable strengths. 

Ratings

  • Adaptability
  • Accountability for Result 
  • Achievement Motivation 
  • Customer Service Orientation 
  • Communication Style

    Strengths

    • Strong background in real estate transactions
    • Proactive in improving work processes
    • Effective communication and collaboration with colleagues

      Classified as a Significant Contributor in the real estate market. Exhibits high Cd adaptive personality traits. Shows a broad-based awareness of the political and economic implications of any decision that is made on behalf of the organization. Has a rare skill of being able to weigh both intuition and data in very skillful ways when making decisions. Sets an example for others in being systematic and logical in developing procedures. May be one of the rare members of the project team who has read all of the ‘fine print’ in policies or procedures. Demonstrates excellent critical thinking ability. 

      DISC Summary

      Internet Speed Test

      Exceeds Expectations – 93.63 Mbps download and 91.78 upload (PLDT) for primary connection and 86.53 Mbps download and 79.64 upload (GLOBE) for secondary connection

      Typing Test

      Exceeds Expectations -​ 43 WPM with 95% accuracy

      Desktop Specification

      Meets Expectations  -AMD Ryzen 5 with 8 GB RAM on Win 10 Pro