Maria Angeline

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Relevant Experience

Customer Service Representative for US Companies through the business process outsourcing industry from 2020 to 2024. Delivered outstanding customer service across diverse industries, efficiently resolving inquiries and issues with professionalism and care.

Proactively engaged with clients to understand their needs, providing personalized product recommendations that enhanced satisfaction and loyalty. Thrived in fast-paced, dynamic environments, showcasing exceptional adaptability and multitasking abilities. Consistently maintained a customer-centric approach, ensuring a positive and seamless experience.

    Self Introduction

    Full-Time

    $1,500

    Part-Time

    $1,000

    Full-Time

    $1,750

    Part-Time

    $1,250

    Interview Summary

    Maria Angeline Tesoro consistently demonstrated exceptional skills in managing customer interactions, showcasing professionalism and empathy in addressing client needs. Her persistence and goal-oriented mindset enabled her to achieve measurable outcomes, such as improving satisfaction rates and streamlining processes. She exhibited remarkable adaptability, quickly adjusting to dynamic environments and challenges while maintaining high performance. 

    Ratings

    • Adaptability 
    • Accountability for results
    • Achievement Motivation 
    • Customer Service Orientation 

      Strengths

      • Effectively handled difficult customer interactions
      • Demonstrated persistence in achieving goals
      • Managed multiple high-priority tasks effectively

        Classified as an Aspiring talent in the real estate market. Exhibits high CS adaptive personality traits. Shows an instant awareness of mistakes and lower quality control.  Others on the project team may seek her to answer a complex procedural question, because she knows the answer, or knows where to find it.  Provides facts to support any statement she makes and expects the same supporting documentation from others.  Sets an example for others in being systematic and logical in developing procedures.  Has a rare skill of being able to weigh both intuition and data in very skillful ways when making decisions.  Motivated to demonstrate a high degree of quality control awareness in all projects and processes.

        DISC Summary

        Internet Speed Test

        Meets Expectations – 39.54 Mbps download and 38.88 upload (Royal Cable) for primary connection

        Typing Test

        Exceeds Expectations -​ 85 WPM with 94% accuracy

        Desktop Specification

        Exceeds Expectations  – Intel Core i5-11400 with 16 GB RAM on Win 10 Pro