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Mark Ceser

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Relevant Experience

Travel Advisor/ Personal Cruise Consultant at Holland America Line N.V. through ProbeCX from 2023 to 2024. Answer incoming calls from VIP clients to address general inquiries and payments. Manage sales pipeline, existing bookings and nurture leads. Create, organize and tailor fit cruise vacations based on client’s preferences. 

Customer Service, Technical Support, Sales and Trainer for Business Process Outsourcing companies based in the Philippines between 2008 – 2020 supporting customers in the US and Canada.

  • Customer Service Representative promoted to Team Leader for Quantrics supporting customers for a Telecommunications company based in Canada. Managed a team in supporting customers in relation to billing, technical issues and general concerns. Answer escalated calls and provide coaching to agents.
  • Customer Service Representative for Southerland Global supporting customers for a Telecommunication company based in the US. Answer incoming calls in relation to billing and sales for internet and satellite TV.
  • Insides Sales, Foundation and Communications Trainer for 4 years at 6PM.com an online shopping website through Startek Philippines. Assist customers with orders, payment and delivery. Train new team members in preparation to support customers and achieve business KPI’s.

 

Tools: Docusign, Skype, Sybil, Google Suite, Microsoft Offie

    Self Introduction

    Full-Time

    $1,500

    Part-Time

    $1,000

    Full-Time

    $1,750

    Part-Time

    $1,250

    Interview Summary

    Mark Ceser demonstrated a strong understanding of the sales cycle, particularly in building trust and creating value for customers. He effectively uses CRM tools for lead generation and has a strategic approach to cold outreach. Mark is motivated by a desire to transition to a remote work environment and is committed to personal growth. He is reflective about past experiences and eager to improve his sales techniques. However, he could benefit from enhancing his confidence and persuasiveness in sales interactions.

    Ratings

    • Culture Fit
    • Motivation
    • Background
    • Communication Style 

      Strengths

      • Strong understanding of the sales cycle and lead generation
      • Effective use of CRM tools for targeted outreach
      • Commitment to personal growth and improvement

        Classified as an Aspiring talent in the real estate market. Exhibits high DC adaptive personality traits. Shows an excellent questioning style in order to get into the details of an issue. Tends to be most effective in a work culture where conflicts are kept to a minimum. Has a rare skill of being able to weigh both intuition and data in very skillful ways when making decisions. Motivated to maintain emotions in a cool, calm, collected, and controlled manner. This is contributed by the High C and Low I preferences. Sets an example for others in being systematic and logical in developing procedures. Somewhat conventional in work situations, and a bit cautious about sudden decisions that impact quality or policy.

        DISC Summary

        Internet Speed Test

        Exceeds Expectations – 239 Mbps download and 294 upload (Globe) for primary connection and 79 Mbps download and 77 upload (PLDT) for secondary connection

        Typing Test

        Exceeds Expectations -​ 53WPM with 98.54% accuracy

        Desktop Specification

        Exceeds Expectations  -Intel iCore 7 with 8GB RAM on Win 10 Pro