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Rommel S.

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Relevant Experience

Virtual Assistant to Team Leader for Pathlight Property Management through Rocket Station from March 2024 to January 2025. Responsible for managing a team ensuring maintenance requests are completed. Handles lease agreements, tenants move in and move out process.

Technical Support, Customer Service, Sales Representative and Team Leader for various Business Process Outsourcing companies in the Philippines (Asurion, Sykes, IBM, Telus) from November 2014 to June 2023. Provide phone support to customers for US based TELCO companies such as AT&T, Sprint, Verizon and more/ From general inquiries to account set up, scheduling of maintenance, upselling and taking escalated calls. Managed and oversee team’s performance and productivity. 

Senior Account Executive for John Ernest Connecting Continents from March 2012 to April 2014. Responsible for marketing, sales and client communciation. 

 

Tools: Microsoft Office, Google Suite, Podio, Canvs, Facebook, Instagram, Twitter, LinkedIn, Podio

Self Introduction

Full-Time

$1,500

Part-Time

$1,000

Full-Time

$1,750

Part-Time

$1,250

Interview Summary

Rommel demonstrated a strong ability to manage multiple tasks and adapt to changing priorities, showcasing his experience in diverse roles. He provided detailed examples of handling challenging situations, both with customers and colleagues, and showed a proactive approach to improving processes. However, there were instances of communication challenges during the interview, which may have affected the clarity of some responses.

Ratings

  • Adaptability   
  • Accountability for Results
  • Achievement Motivation 
  • Customer Service Orientation
  • Communication Style

    Strengths

    • Proactive in initiating improvements in work processes
    • Effective in handling difficult customer interactions
    • Demonstrated strong project management skills

      Classified as an Aspiring Talent in the real estate market. Exhibits high DC adaptive personality traits. Motivated to be an initiator of creative new ideas and seen as an agent of change within an organization. Evaluates others by their ability to bring about change and accomplish a task quickly and with high- quality control. Motivated to be creative, becomes bored with routine work and seeks new problems to solve. Wants to be seen as assertive and at the vanguard of leadership in new, creative ideas and solutions. Day-to-day operations decisions are made very quickly and easily. There is substantially more time, effort, and caution put into larger decisions.

      DISC Summary

      Internet Speed Test

      Exceeds Expectations – 299.72 Mbps download and 292.69 Mbps upload (Royal Cable-FiberBlaze) for primary connection

      Typing Test

      Exceeds Expectations -​ 47 WPM with 90.83% accuracy

      Desktop Specification

      Exceeds Expectations  – Intel iCore7 16GB RAM on Win 11