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Relevant Experience

Marketing Assistant for a custom, design to print marketing company based in the US through Delegate CX from June 2023 to May 2024. Responsible for the entire customer experience from receiving, processing, and delivering orders, including collection of payments and tracking sales. 

Lead Trainer for Sutherland, a business process outsourcing company, managing the customer service function of US-based companies such as AT&T, Comcast, etc, from October 2021 to May 2023. Responsible for the delivery of learning and development programs for new hires prior to supporting clients. This includes assessing the new hires’ overall speed to proficiency and providing coaching support where necessary. 

Customer Support Specialist for multiple US-based companies through Sutherland from August 2015 to October 2021. Responsible for supporting customers of US-based telecom companies of their concerns, from as simple as billing questions to as complex as providing technical support where necessary.

    Self Introduction

    Full-Time

    $1,500

    Part-Time

    $1,000

    Full-Time

    $1,750

    Part-Time

    $1,250

    Interview Summary

    Scanner demonstrated a strong background in customer service and training, showcasing adaptability and a proactive approach to problem-solving. His communication style was clear, though there were moments of repetition and slight disorganization. He showed a genuine interest in customer satisfaction and a willingness to improve processes. 

    Ratings

    • Adaptability 
    • Accountability for results 
    • Achievement motivation 
    • Customer service orientation 
    • Communication Style 

      Strengths

      • Proactive in addressing and improving customer service processes
      • Strong adaptability and eagerness to learn and grow
      • Genuine interest in customer satisfaction and service improvement

        Classified as an Aspiring Talent in the real estate market. Exhibits high ICs adaptive personality traits. Wants to be seen as one who can help initiate complex processes and activity. Job related decisions are made by gathering facts and considering the needs of the people involved. Wants to bring an appropriate balance between logic and emotion when communicating and motivating others on the team. Wants to be seen as one who has ability to take the seed of an idea and make it develop into a successful solution. Will follow-up carefully on project details, especially if they have been delegated to others. Demonstrates a very good potential for being a facilitator and communicator of the organization’s policies, and values.

        DISC Summary

        Internet Speed Test

        Meets Expectations – 306.64 Mbps download and 48.09 upload (PLDT) for primary connection and 93.85 Mbps download and 87.08 Mbps upload (Converge) for secondary connection

        Typing Test

        Exceeds Expectations -​ 35 WPM with 92% accuracy

        Desktop Specification

        Exceeds Expectations  – Intel Core i5-10400 with 16 GB RAM on Win 10 Pro