Vonn Ryan
Relevant Experience
Executive Assistant for a client in the music and real estate industry through Upwork from April 2023 to February 2024. Responsible in providing high-level administrative support to C-suite executives and senior management. Acts as a liaison between executives and various stakeholders ensuring timely and efficient communication. Draft, edit and proofread emails, memos, reports and presentations. Manage calendars, coordinate travel arrangements and ensure seamless daily office operations.
Customer Service Representative, Operations Supervisor promoted to Quality Assurance Manager for a Travel and Hospitality US based company through Teleteperformance Philippines a business process outsourcing industry from 2008 to April 2023.
- Quality Assurance Manager from April 2022 to April 2023. Oversee daily operations and manage the performance of the Quality Assurance team. Worked hand in hand with Operations and other departments in the development and implementation of processes to ensure customer satisfaction.
- Operations Supervisor from 2010 to 2022. Responsible in managing and providing coaching sessions to a team of customer service representatives. Answer escalated calls and evaluate risk/impact assessments within existing processes and procedures towards achieving SLAs and Quality goals. Maintained client relationship and communication for high-level concern as a Manager of Tier 3 Product Support and Research Escalations teams.
- Customer Service and Escalation Specialist from 2008 to 2010. Provided phone and off the phone support to customers in relation to products and services, billing, and resolve case errors to maintain quality transactions.
Tools: Google Workspace, Microsoft Office, Atlassian, Okta, Slack
Self Introduction
Full-Time
$1,850
Part-Time
$1,150
Full-Time
$2,100
Part-Time
$1,400
Interview Summary
Vonn Ryan demonstrated a solid understanding of handling complex billing issues, prioritizing tasks, and ensuring customer satisfaction. He effectively used tools like Google Sheets and Microsoft Excel for task management and showed familiarity with billing software such as Blink and OCT internal tools. However, there were some communication challenges during the interview, which may have impacted the clarity of his responses. Overall, Vonn showed a strong commitment to customer satisfaction and attention to detail, although there is room for improvement in articulating his problem-solving processes.
Ratings
- Problem Solving
- Task Management
- Technical Proficiency
- Attention to Detail
Strengths
- Strong commitment to customer satisfaction
- Effective use of task management tools
- Attention to detail in resolving billing issues
Classified as a Aspiring talent in the real estate market. Exhibits high SC adaptive personality traits. He brings a high degree of competence in product and process knowledge. Others on the team may seek out to answer a detailed question for them. Appreciates security in projects, systems, and the job culture. Much of that security may be achieved by maintaining high standards of operational quality. Has extremely high sense of quality control and detail orientation in all he does for the team or organization. Tends to get bogged down in details during some decision-making processes. The reason is that he may keep the data-gate open too long: There may be more information forthcoming that might impact the direction of the decision. Brings a very high level of conscientiousness and follow-through in working on detailed projects and complex assignments. Evaluates others on the job by their own use of procedures, standards, and quality action.
DISC Summary
Internet Speed Test
Exceeds Expectations – 285.40 Mbps download and 298.24 upload (Converge ICT) for primary connection and 242.17 Mbps download and 157.63 upload (PLDT) for secondary connection
Typing Test
Exceeds Expectations - 46 WPM with 100% accuracy
Desktop Specification
Meets Expectations – Intel Core i5 with 8GB RAM on Windows 11 Pro